Purpose and Context:

We appreciate that coach education is a considerable investment of time, money and energy. If you find that our training is not a good for your learning style, or is not aligned with your expectations, you have the option to withdraw with a partial refund.  Your application to withdraw must be received within 45 days of your enrollment.  

Scope: 

This policy applies to students, graduates, ICA staff and volunteers.



ELIGIBILITY CRITERIA 


To withdraw and be eligible for a partial refund consideration, you must meet the following criteria:

  • have attended an orientation call

  • have attended a combination of at least 5 labs or classes (so that your decision is informed).

  • apply for the refund within 45 days of your enrollment date (withdrawals outside of 45 days are not possible).

  • follow the formal withdrawal process by using the Enrollment Variation Application


REFUND CALCULATION


Students who have paid in full 


A refund will be calculated and issued as follows:
Fees paid less 10% admin fee = value to be refunded

Students who have fees outstanding (or on a plan)


The payment plan will be cancelled and a refund will be calculated and issued as follows:
Regular Program tuition less 10% admin fee = value to be refunded


If fees paid at the time of withdrawing are less than the 10% calculation, the balance will be charged before future payments are cancelled.   



** ICA does not refund fees based on change of mind or personal circumstances.